Privacy Policy

We collect information that you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact our support team. This may include:

• Personal details such as your name, email address, and phone number.
• Shipping and billing address information.
• Payment details processed securely through our payment partners.
• Order history and product preferences.
• Communications you send to us, such as support requests.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages visited, through cookies and similar technologies.

We use the information we collect to:

• Process and fulfil your orders, including shipping and returns.
• Communicate with you about your orders, account, and customer service requests.
• Send promotional materials and newsletters (only if you have opted in).
• Improve our website, products, and services based on your feedback and behaviour.
• Detect, prevent, and address fraud, security issues, or technical problems.
• Comply with applicable legal and regulatory obligations.

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and remember your preferences. You can control or disable cookies through your browser settings, though some features of our website may not function properly without them.

We do not sell your personal information. We may share your information with trusted third parties only when necessary to operate our business, including:

• Payment processors to complete transactions securely.
• Shipping and logistics partners to deliver your orders.
• Service providers who assist with email, analytics, and customer support.
• Legal authorities where required by law or to protect our rights and safety.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data, subject to legal requirements.
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, please contact us at hello@nayora.store.

As we serve customers across the UAE, Saudi Arabia, and international markets, your information may be transferred to and processed in countries other than your own. We take steps to ensure your data is protected in accordance with this policy and applicable law during such transfers.

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach us at hello@nayora.store or through our contact page.